Privacy Policy
Website privacy policy
This Privacy Policy sets out how Sage & Sea Salt (we / us / our), operating from New Zealand, collects, uses, stores, and protects personal information provided by you (user / you / your) when you use our website, sageandseasalt.nz (the Site), and our services, including the Members Area and online shop.
We comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).
Personal Information We Collect
Personal information is any information about an identifiable individual. We only collect personal information that is necessary for a lawful purpose connected with our functions.
We may collect the following types of information when you interact with our Site:
Key: IF = Information Type | CM = Collection Method | P = Purpose
IF: Contact Data | CM: Online forms (orders, enquiries), Members Area sign-up. | P: To process and fulfil your orders, respond to your enquiries, and manage your account. |
IF: Transaction Data | CM: When you place an order. | P: To process payments, manage warranties, and maintain internal sales records. |
IF: Technical Data | CM: Cookies, analytics software (e.g., Google Analytics, Wix analytics). | P: To track site performance, improve your browsing experience, and monitor the security of our Site. |
IF: Correspondence | CM: Email, telephone, social media. | P: To maintain communication and provide customer support. |
How We Use Your Information (Purpose of Collection)
We will use your personal information only for the specific purposes we collected it for, which include:
Order Fulfilment: Processing and shipping your orders placed through our online shop.
Account Management: Maintaining your membership and customising your experience in the Members Area.
Marketing (Only with Consent): Sending you promotional communications about our products, services, or special offers where you have explicitly subscribed to receive them.
Improvement: Analysing Site traffic to improve our product offerings and overall user experience/ambience.
Compliance: Meeting our legal and regulatory obligations under New Zealand law.
Storage and Security
We are committed to protecting the personal information we hold.
Security: We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration. We use secure servers, firewalls, and encryption (SSL) to protect your data.
Location: While we are based in New Zealand, some of your data may be processed or stored by third-party services (such as Wix or payment processors) on servers located outside of the Southern Hemisphere/New Zealand. We require these third parties to comply with New Zealand's Privacy Act 2020 or standards that provide comparable safeguards.
Disclosure of Personal Information
We will not share your personal information with third parties except in the following necessary circumstances:
Service Providers: Sharing necessary information with third parties who help us run our business (e.g., payment gateways like PayPal/Stripe, courier services for delivery, or email marketing providers).
Legal Obligation: Where required to do so by New Zealand law or a court order.
Cookies and Tracking
Our Site uses "cookies," which are small data files placed on your device. We use cookies for essential site function (like keeping you logged into the Members Area and remembering your shopping basket) and for analytical purposes.
You have the right to refuse or disable cookies through your browser settings, though this may affect the functionality of the Site.
Your Rights (Access and Correction)
Under the Privacy Act 2020, you have the right to:
1. Request access to the personal information we hold about you.
2. Request correction of any personal information that is inaccurate, incomplete, or out of date.
To exercise these rights, please contact us using the details below. We will respond to your request within 20 working days.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us: sage.seasalt.nz@gmail.com